Integration to the "Return Rule" expressed on stores.ebay.it/kerekstore. Return policy for the professional sellerKerek.it guarantees on its own products, in compliance with the discipline dictated by the Italian Legislative Decree of 22 May 1999, n. 185, the possibility of exercising the right of withdrawal within 14 (fourteen) days of receipt of the product. Distance selling is also regulated by art. 1372 of the Civil Code, of the Consumer Code (Legislative Decree No. 206/2005), of Legislative Decree 185/99, which came into force in implementation of European Directive 97/7 / EC as well as Legislative Decree 21 of 21 February 2014. The withdrawal must take place within 14 days (including holidays) from the date of receipt of the product.
a) Every Kerek customer on eBay will be automatically registered on the portal linked to the company, ie on kerek.it. This is necessary in order to be able to download the invoice, follow the shipment of the package, exercise the right of withdrawal or open a complaint.
b) Costs rendered:
- The return shipping costs (return to the company), are always charged to the customer and if the KereK vehicle is used, they are equivalent to the shipping cost of the item indicated in the listing, (even where expressly declared free, will be calculated equal cost as per current legislation), which will be deducted from the repayment. The customer can decide to return the objects with his own logistic vehicle. And if the customer has paid with PayPal, he can be eligible to get "Return Shipping Charges" from PayPal.
- For foreign customers the costs of returns are always paid by the customer.
c) Re-shipment costs:
- For Italian residents, the costs of packing and re-shipping the products to the customer vary according to the quantity, volume and weight of the item (s). A quote will be sent before they are dispatched. Or you can pick up items with your own vehicle, after paying any difference.
- For foreign customers the costs of returns are always paid by the customer. The costs of packaging and re-shipment of products to customers from Euro 19.99 Eur 55.00 (foreign prices are subject to change based on shipping costs - see website Poste Italian).
d) REFUND: The refund will be returned to the object examined and intact in all its parts. The sum relating to the purchase will be paid, except for shipping costs (where present). The purchase sum will then be automatically refunded, deducting (where applicable) the shipping costs (€ xx, xx) and the return costs (€ xx, xx) with the closing of the purchase sale. In addition, the reimbursement may be Total or Partial depending on the state of damage, wear, use, removal of any seals, unpacking which the object has undergone returning to our warehouses without complying with the rules of distance selling. Kerek will give photographic proof of receipt of the damaged or tampered / used object.
e) For delivery, a telephone number for the courier is kindly requested.
f) HOW TO START THE RETURN PROCEDURE OF THE PRODUCTS PURCHASED ON EBAY? (eBay-RMA: eBay Return Merchandise Authorization):
If you want to return the products, in order to obtain a refund, you must be authorized by KereK.it with the RMA. To this end, it is necessary to log on to www.kerek.it and access your panel after logging in to the site, entering your email and password. If you do not have a password, simply "Recover Password".
NB: eBay customers will be automatically registered on the Kerek.it website to manage their orders and send the traking code. Once you have received the complaint, you will be contacted by Kerek who will authorize you to return or not and will inform you how to return your purchased items. The goods must be perfectly intact in all its parts and not used / damaged, even during the return phase.
Forfeiture Return: see Article 5 of Legislative Decree 185/99.
The Refund or Replacement will take place within 15 days. working from the receipt of the returned product.
See regulation on www.kerek.it