Return Policy

After receiving the item, contact the seller within: 14 days
Return shipping costs: Buyer
The Withdrawal is applied only to new objects, while in others the note is specified: "The object is not expected to be returned" or "Used Object" or "Regenerated Object" or "Virtual Product".
 
The restituition:
KereK guarantees on its products (except for those in which it is expressly indicated the non-return (also new) or the used and regenerated products), in compliance with the discipline dictated by the Legislative Decree 22 May 1999, n. 185, the possibility of exercising the right of withdrawal within 14 (fourteen) working days from receipt of the product. Distance selling is also regulated by art. 1372 Civil Code, from the Consumer Code (Legislative Decree No. 206/2005), from Legislative Decree 185/99, which came into force in implementation of European Directive 97/7 / EC as well as by Legislative Decree 21 of February 21, 2014.
The withdrawal must take place within 14 days (including holidays) from the date of receipt of the product.
It is also possible to cancel a purchase (for non-payment or other reasons) within 3 days (in case of bank transfer we expect an additional 3 days to verify the credit) from the order (included) without incurring a penalty. In this case the customer will have to express his wish to withdraw from the purchase simply by communicating via e-mail, without having to give a reason. In fact, the Customer can request the cancellation of the order until the moment in which the same is not yet in preparation in stock.
- The order status is clearly visible in the "Order Status" section of your Personal Area.
- The order can no longer be canceled if the indication "2. Preparation in progress" appears. (Council Directive 85/577 / EEC of 20 December 1985 for consumer protection).

Art. 1 The shipping costs for the return (return to the company), with KereK Courier, of the purchased / rented products, are always charged to the customer and are equal to the transport cost of the object indicated in the listing, (even where expressly declared free of charge, they will be calculated at the same cost as the current regulations), which will be deducted from the reimbursement. Or deliver with your own vehicle: see art. 4.

Art. 2
The costs of packing and re-shipping the products to the customer vary according to the quantity, volume and weight of the object (s). A quote will be sent before they are dispatched. Or you can pick up items with your own vehicle, after paying any difference.

Art. 3
For the purchase of a used or personalized object or requested on commission it is not possible the return for any reason. The used object is sold by us with a formula seen and liked by photo, with the explicit exclusion of any form of guarantee or withdrawal, whoever makes the purchase unconditionally accepts our rules.

Art. 4
The customer, upon notice and always after obtaining authorization from the RMA, can indicate that the return of the object takes place with its own half track (Poste Italiane or Corriere). Furthermore, if the customer has paid with PayPal, he may be eligible (at PayPal's discretion) to obtain the Return Cost Refund.

The refund:
Art. 1 The refund will be returned to the object examined and intact in all its parts. The sum relating to the purchase will be paid, except for shipping costs (where present). The purchase sum will then be automatically refunded, deducting (where applicable) the shipping costs (€ xx, xx) and the return costs (€ xx, xx) with the closing of the purchase sale. In addition, the reimbursement may be Total or Partial depending on the state of damage, wear, use, removal of any seals, unpacking which the object has undergone returning to our warehouses without complying with the rules of distance selling. Kerek will give photographic proof of receipt of the damaged or tampered / used object.
Leggi online il Decreto Legislativo 22 maggio 1999, n. 185 sul sito del Parlamento

Summary and additional information:
The right of withdrawal allows the customer to return, the product ordered / rented if the product does not meet the characteristics mentioned on our site. To be able to use it, the purchased / rented products must not have been tampered with and all the original packaging must be intact and undamaged.
The right of withdrawal may be exercised, pursuant to Article 1, paragraph 1, letter a) of the aforementioned Law, by natural persons acting for purposes not related to their professional activity. Only they are allowed to exercise the right of withdrawal, therefore excluding legal persons.
To withdraw from the purchase you must notify us of this intention no later than 14 days from receipt of the purchased products. The communication must be made through a personal area on this web portal or e-mail, or by registered letter with acknowledgment of receipt, sent to the sender of the shipment and you will have to specify the products purchased, the relative order number and your willingness to withdraw purchase. We will reply by e-mail within 48 hours of your notice and you will have to send the products you wish to return in a short time.
Attention: failure to comply with all the aforementioned regulations will expire pursuant to art. 5 of Legislative Decree 185/99 the right of withdrawal.

Exceptional cases agreed with the customer:
It is also exceptionally possible (for a product received other than the one ordered, eg: a 50ml instead of the 100ml of motor oil) ask for the difference that amounts to the object in question.
In this case the customer must provide proof by sending a snapshot (digital photo) of the wrong product, intact and where our guarantee seal is visible.

Legal Dispute:
Distance selling is also regulated by art. 1372 Civil Code, from the Consumer Code (Legislative Decree No. 206/2005), from Legislative Decree 185/99, which came into force in implementation of European Directive 97/7 / EC as well as by Legislative Decree 21 of February 21, 2014. For any dispute, unlawful, false declaration or fraudulent action (such as replacing a returned product or replacing the warranty seal with another) will be the responsibility of the court and the competent courts by ns. Legal.

eBay

Integration to the "Return Rule" expressed on stores.ebay.it/kerekstore.

Return policy for the professional seller
Kerek.it guarantees on its own products, in compliance with the discipline dictated by the Italian Legislative Decree of 22 May 1999, n. 185, the possibility of exercising the right of withdrawal within 14 (fourteen) days of receipt of the product. Distance selling is also regulated by art. 1372 of the Civil Code, of the Consumer Code (Legislative Decree No. 206/2005), of Legislative Decree 185/99, which came into force in implementation of European Directive 97/7 / EC as well as Legislative Decree 21 of 21 February 2014. The withdrawal must take place within 14 days (including holidays) from the date of receipt of the product.

a) Every Kerek customer on eBay will be automatically registered on the portal linked to the company, ie on kerek.it. This is necessary in order to be able to download the invoice, follow the shipment of the package, exercise the right of withdrawal or open a complaint.

b) Costs rendered:
- The return shipping costs (return to the company), are always charged to the customer and if the KereK vehicle is used, they are equivalent to the shipping cost of the item indicated in the listing, (even where expressly declared free, will be calculated equal cost as per current legislation), which will be deducted from the repayment. The customer can decide to return the objects with his own logistic vehicle. And if the customer has paid with PayPal, he can be eligible to get "Return Shipping Charges" from PayPal.
- For foreign customers the costs of returns are always paid by the customer.

c) Re-shipment costs:
- For Italian residents, the costs of packing and re-shipping the products to the customer vary according to the quantity, volume and weight of the item (s). A quote will be sent before they are dispatched. Or you can pick up items with your own vehicle, after paying any difference.
- For foreign customers the costs of returns are always paid by the customer. The costs of packaging and re-shipment of products to customers from Euro 19.99 Eur 55.00 (foreign prices are subject to change based on shipping costs - see website Poste Italian).

d) REFUND: The refund will be returned to the object examined and intact in all its parts. The sum relating to the purchase will be paid, except for shipping costs (where present). The purchase sum will then be automatically refunded, deducting (where applicable) the shipping costs (€ xx, xx) and the return costs (€ xx, xx) with the closing of the purchase sale. In addition, the reimbursement may be Total or Partial depending on the state of damage, wear, use, removal of any seals, unpacking which the object has undergone returning to our warehouses without complying with the rules of distance selling. Kerek will give photographic proof of receipt of the damaged or tampered / used object.

e) For delivery, a telephone number for the courier is kindly requested.

f) HOW TO START THE RETURN PROCEDURE OF THE PRODUCTS PURCHASED ON EBAY? (eBay-RMA: eBay Return Merchandise Authorization):
If you want to return the products, in order to obtain a refund, you must be authorized by KereK.it with the RMA. To this end, it is necessary to log on to www.kerek.it and access your panel after logging in to the site, entering your email and password. If you do not have a password, simply "Recover Password".

NB: eBay customers will be automatically registered on the Kerek.it website to manage their orders and send the traking code. Once you have received the complaint, you will be contacted by Kerek who will authorize you to return or not and will inform you how to return your purchased items. The goods must be perfectly intact in all its parts and not used / damaged, even during the return phase.
Forfeiture Return: see Article 5 of Legislative Decree 185/99.

The Refund or Replacement will take place within 15 days. working from the receipt of the returned product.
See regulation on www.kerek.it